It is an unfortunate fact of cell phone cables that no matter the cable design or manufacturer, all cables will wear out with use. It is likely you have experienced a cell phone cable wearing out.
With that in mind, your HoneyGear retractable cable cell phone mount was designed to balance a need to have the longest extendable USB cable length possible, in the smallest and lightest retractable cable cell phone mount possible, while still being mindful of cable life.
Ultimately, to meet the primary product design goals of combining a retractable cable with a cell phone mount, we had to choose to use a cable with a very slim profile.
The benefits of the slim profile cable in our design are numerous:
- The cable can be extremely well hidden and neatly routed inside your car
- The overall size and weight of the retractable cable cell phone mounts can be minimized
- The overall extension length of the USB cable end can be maximized to reach 2 1/2 ft.
- The spring retraction can be strong enough to fully retract the cable back into the mounts
The primary drawback of the slim profile cable is a potentially reduced robustness of cable life, compared to a normal sized round sheathed cell phone cable.
To capture all the benefits of our slim profile cable while ensuring the longest life possible for your HoneyGear retractable cable cell phone mount, please follow the guidelines listed in the "Proper Cable Use" pamphlet which came in your original retail package and reproduced here.
Proper Cable Use
#1) Don't extend the cable from a side angle where pulling the cable will cause it to rub against the enclosure housing. This will cause excessive wear on the cable and reduce the life of your cable.
Instead, pull the cable directly out of your mount while ensuring the cable does not rub against the edge of the housing.
#2) Don't overextend the cable by pulling it out to exceed 30 inches long. The absolute maximum extendable length is 30 inches and the internal retractable cable mechanism will be easily damaged if you try to extend the cable any further.
Instead, to allow the cable to reach where you'd like it, reposition the mount or change the USB charge source you are trying to reach.
#3) Don't let the cable retract fast by pulling it out and then physically letting go of the cable so that it retracts back into the assembly un-held. If you allow the cable to retract fast, it will prematurely wear your cable and it may also damage both the internal retractable mechanism and exterior housing.
Instead, hold the cable in your hand and retract the cable in a slow and measured motion the entire time the cable is retracting back into the HoneyGear mount.
If upon warranty examination by us, we find that our Proper Cable Use guidelines have not been followed, your One-Year Limited U.S. Warranty may be deemed void.